GCX-GCD First-grade Unlimited Exam Practice - 100% Pass Quiz Genesys GCX-GCD
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| Topic |
Details |
| Topic 1 |
- Understand the Genesys Cloud CX Platform: This section of the exam measures the skills of a Developer and covers the core understanding of the Genesys Cloud CX platform. It introduces the platform’s general structure, its major capabilities, and key concepts like organizations, regions, and data models. Students will learn about the general environment where Genesys Cloud CX operates and how different services are organized.
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| Topic 2 |
- Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.
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| Topic 3 |
- Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.
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| Topic 4 |
- Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.
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| Topic 5 |
- Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.
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| Topic 6 |
- Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.
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| Topic 7 |
- Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.
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| Topic 8 |
- Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.
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Genesys Cloud CX: Developer Certification Sample Questions (Q33-Q38):
NEW QUESTION # 33
What type of Analytics API query would you use to determine how many interactions are ongoing/waiting right now as well as which agents are available?
- A. Flow Aggregates query
- B. Queue Observations query
- C. Conversation Aggregates query
- D. Conversation Detail Record query
Answer: B
Explanation:
The Queue Observations query in Genesys Cloud CX provides real-time metrics such as the number of interactions currently ongoing or waiting in a queue and the number of agents available, making it ideal for live queue monitoring.
NEW QUESTION # 34
You can compare API version changes using the versioning page.
Answer: B
Explanation:
Genesys Cloud CX provides a versioning page that allows developers to compare changes between different API versions. This tool helps in understanding updates, deprecations, and modifications across API versions, facilitating smoother transitions and integrations.
NEW QUESTION # 35
To assign a Prompt resource using the API, you must have the _______________ permission assigned.
- A. Architect > UserPrompt > Edit
- B. Architect > DatahaseTable > Add
- C. Architect > UserPrompt > View
- D. Architect > UI > View
- E. Architect > UserPrompt > Add
Answer: A
Explanation:
To assign a Prompt resource using the Genesys Cloud CX API, the Architect > UserPrompt > Edit permission is required. This permission allows users to modify existing user prompts, including assigning resources to them. Without this permission, attempts to assign a prompt resource via the API will be unsuccessful.
NEW QUESTION # 36
Which of the following statements defines a fatal question in an Evaluation Form?
- A. Fatal questions are the same as critical questions.
- B. Fatal questions are critical questions If scored "No", the evaluation score will be zero.
- C. Fatal questions are critical questions If scored No the agent will be removed from the queue.
- D. Fatal questions are weighted higher than non-fatal questions.
Answer: B
Explanation:
In Genesys Cloud CX, a fatal question on an Evaluation Form is designed to reflect a critical requirement. If the evaluator scores "No" on such a question, the agent receives a zero for the entire evaluation, regardless of other responses.
NEW QUESTION # 37
What is the timeout period for reconnecting the chat session?
- A. Three Minutes
- B. Two minutes
- C. Five Minutes
- D. Four Minutes
Answer: B
Explanation:
In Genesys Cloud CX, if a WebSocket connection for a chat session is lost, the system allows a two-minute window for reconnection. If the client does not reconnect within this period, the chat session is considered terminated.
NEW QUESTION # 38
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